Technology Services

Triton offers advanced technology services that include Outbound Dialer and Broadcast Messaging, Interactive Voice Response (IVR), Cloud-based Teleservices and an Administrative Portal – solutions designed to help you reduce costs and improve efficiency.

Outbound Dialer and Broadcast Messaging

Triton’s Outbound Dialer and Broadcast Messaging service provides an effective means for organizations to deliver outbound messages quickly to interested parties, improving communication with customers, while lowering contact center overhead costs and enhancing productivity.

  • Highly accurate human vs. answering machine detection plays different messages for answering machines and live pickups – including touch tone interaction capabilities
  • Hot Transfer feature allows interested prospects direct contact to your agents.
  • Easily integrates with CRM applications and contact center systems to retrieve data and report call details. Report who received the message and whose answering machine took a message – you have complete control.
  • Launch alerts in seconds using saved messages and distribution lists for routine message dissemination.

Example outbound dialer uses include:

  • Bill reminder
  • Scheduled meeting reminders
  • Information requests
  • Order status updates
  • Lead generation

Interactive Voice Response

In addition, Triton’s Interactive Voice Response (IVR) call routing offerings include access methods ranging from basic touch-tone phones to Automated Speech Recognition (ASR).

  • Inbound caller contact information is collected by performing reverse ANI match.
  • The compiled information is readily available real-time via graphical web interface or downloadable call detail records.

Example IVR uses include:

  • Lead generation
  • Account information retrieval
  • Inbound info-line
  • Store/office locator and directions
  • Information requests
  • Automated surveys, including customer satisfaction
  • Order status updates

Cloud-Based Teleservices

Triton’s robust cloud-based teleservices technology is scalable, reliable and powerful, offering:

  • Management of multiple leads per household
  • Advanced live cold and warm transfer options
  • Web services-ready (lead inserts, dispositions, call details)
  • Locate agents in multiple time zones
  • Run multiple concurrent campaigns
  • Cloud routing, which is invulnerable to data center failure

Administrator Portal

Triton’s Administrator Portal gives you full control to configure campaign scenarios for increased efficiency and profitability.

  1. Clients can directly upload lead lists, use web services, set automatic recycling and rebound strategies to auto-generate new lists based on the available data.
  2. Easy-to-use real-time dashboard reports allow you to report and track key performance indicators (KPIs) across all campaign aspects, including extensive caller behavioral data, contact center results, fulfillment information, media and customer service data.
  3. The system allows for live monitoring – listen in and record calls across contact centers – as well as back-end fulfillment data integration, so you can evaluate the overall profitability of the campaign.

Our satisfied clients are a testament to Triton’s tradition of excellence. Contact Us to find out what Triton can do for you.