|S. Jay Nalli|
Debbie Cohen Skelton
|President & CEO
COO & CFO
CCO & General Counsel
Vice President, Client Services
Vice President, Teleservices
Director, Inside Sales Arizona
Director, Inside Sales Massachusetts
S. Jay Nalli
Robert G. (Bob) O’Malley
Dr. Charles Stryker
|Chairman of the Board
President & CEO
S. Jay Nalli
President & CEO
Jay Nalli takes the helm as CEO at Triton with 20+ years of experience in the information technology and teleservices fields.
Jay’s past focus on growth, process improvement and new product lines will continue at Triton. With a strategic vision that easily recognizes expansion opportunities, Jay brings corporate management experience, a dynamic sales and marketing background, and commitment to integrity that provide a strong foundation for leadership at Triton.
Jay progressed through a variety of executive management positions while at IBM. He was responsible for leading multi-billion dollar P&L organizations such as IBM Small Business in the Americas, IBM Direct in North America and the IBM SystemX Server Brand in the Americas. He has diverse industry experience in retail, consumer packaged goods, automotive, state and local government, computer services and higher education. He has extensive experience in both direct and indirect channels and has led organizations focused on field sales, telesales, web sales and marketing. Jay also has industry expertise in global brand and product marketing.
On leaving IBM, Jay served as Senior VP of Sales at Insight Enterprises, a $4 billion top reseller of computer hardware, software and services globally. During this time, Jay led the software sales, field sales and inside sales organizations. Serving on Insight’s senior executive team, he was instrumental in developing Insight’s go-to-market sales model in North America, creating local sales markets supported by field, telesales and services resources.
Jay received his Bachelor of Science in Neuroscience from the University of Pittsburgh, and his MBA from Rider University. He serves on the Board of Directors and Executive Committee of Junior Achievement of Arizona as well as the Board of Directors of Mountain View Little League. He and his wife, Melissa, have two children and reside in Phoenix, AZ
After graduating with distinction from Babson College, Andy received his CPA and gained valuable experience working with Ernst and Young. There he provided audit and consulting services to clients in a variety of industries that included retail and consumer products, energy, financial services, health care, insurance, manufacturing, real estate, technology, communications and entertainment. SEC experience included assisting in periodic SEC filings and initial public offerings. At International Forest Products Corporation, a leading paper and pulp importer/exporter, Andy managed an 8-team accounting/finance department. He assumed responsibility for preparing periodic financial reports to senior management and 6 overseas subsidiaries, as well as overseeing all required tax filings and audits. He also reorganized their accounting department and converted the accounting systems for maximum efficiency. After 10 years of experience in finance, operations, and public accounting, Andy joined Triton as the company’s Chief Financial Officer and Chief Operating Officer, assisting Triton’s founders in formulating the initial business plan.
With a Master’s Degree in Management from the MIT Sloan School and a Bachelor’s Degree in Electrical Engineering from Tufts University, Debbie brings a wealth of knowledge and 20 years’ experience to Triton. Under her direction, a highly skilled team gathers business requirements from clients, designs custom solutions for them, and creates robust reporting. Debbie did an internship at Apple Computer, Inc., and later worked at Corex Technologies, Inc., a rapidly growing business card-scanning company that was ultimately merged into a division of Newell-Rubbermaid. There Debbie served as Director of Information and Data Management. Her dual background in marketing and technology allowed her to fulfill the company’s business information needs, managing the collection, analysis and reporting of all company data. At a venture capital start up company, Debbie assumed the role of Business Systems Manager. Here she mapped business processes to systems solutions, developing an intranet-based digital dashboard for centralized management reporting. Debbie’s desire to offer excellent services to clients continues at Triton.
Matthew has worked with some of the largest Direct Response clients in the industry today. His creation of client campaigns includes strategic marketing, script writing and response measurement. At a communications agency in Michigan, Matthew managed new and existing clients, conducting market analysis and media placement. A great opportunity came next with an offer from the direct response industry–The AfterMarket Company in Phoenix (later named InPulse Response Group). Here Matthew had his beginnings in the industry as a senior account executive. He designed, implemented and managed national program campaigns that helped to increase client revenues to their highest potential. For one client, Quantum/e4L, Matthew helped grow this company’s one product to ten in less than 2 years, averaging $1 million in advertising each week. He conducted all client product training and implemented campaign strategy for clients ranging from sports, health, beauty and fitness, to household and consumer goods. Later, when AfterMarket had become InPulse Response Group, Matthew accepted an offer as Director of Client Services. With a staff of 8, he ensured that client services were provided seamlessly and their expectations exceeded at all levels. Matthew holds a Bachelor of Arts Degree in Communications from Indiana University.
Kathleen received her law degree from the New England School of Law in 1994. From 1995 to 1997, Kathleen worked for the Commonwealth of Massachusetts, Office of the Governor. There she served as Deputy Legal Counsel to Governor William Weld, responsible for judicial appointments, legislative review and research. In 1997, she entered private practice as an associate at the law firm of Foley Hoag, LLP in Boston, where she focused on administrative law and government strategies. She advised business clients regulated by state and federal government on regulatory compliance and strategy. Kathleen gained insight into the challenges facing small businesses as Director of Legal and Government Affairs at the Massachusetts Auto Dealers Association, where she advised member auto dealerships on legal issues. At Triton, Kathleen brings forward her respect for compliance, ensuring that the highest ethical standards are met for the benefit of Triton’s clients, while balancing business needs in a sales environment. She views compliance as sales support, not sales prevention.
Brandon’s varied background in the direct response industry has made him well suited for his current position as Triton’s Vice President of Teleservices. At AfterMarket Company (later named InPulse Response Group), a leading outsource firm in the direct response industry, Brandon led a sales team of over a hundred agents, achieving record performance levels. He later directed the call centers for their Mesa and Glendale sites, overseeing 1,200 agents. Brandon then accepted an offer from Envisions Marketing, a direct response company, as Director of Call Center Operations. Here he provided inbound and outbound call processing solutions and led clients to record sales through advising them on offer strategies and back-end campaigns. After serving as VP of Sales and Operations for Fusion Contact Centers in Scottsdale, he joined the Triton team as Internal Sales Director in the Phoenix area. Brandon’s constant focus on utilizing both technology and employee talents to maximize results for clients is now being applied to his current position.
From a strong and successful entrepreneurial background, James joined the Triton team in the call center as the night shift lead, overseeing 40 agents. He was soon promoted to call center manager, then Director of Internal Sales for the Boston area, and most recently to Director of Teleservices. James studied at Southern Massachusetts University and in 1984 applied his business management skills to a start up company, Medical Waste Disposal of New England. Ten years later, as an avid environmentalist, James established American Certified Duct Sanitizing, which offered services that helped his clients enjoy a healthier work environment. After selling this successful enterprise, James bought The End Zone Motor Inn and assumed responsibility for all phases of operation of this 50-room hotel adjacent to Gillette Stadium in Foxboro, Massachusetts.
In his current role at Triton, James is responsible for the day-to-day performance, training and cultivation of agents at the Boston facility.
Rachel began her career in teleservices as a sales agent at Inpulse Response Group in the early 2000s. Managers at Inpulse, including Triton’s Vice President of Teleservices Brandon Reynolds, quickly recognized her dedicated work ethic and talent, and she quickly rose through the ranks as a team lead and sales manager. In 2010, Brandon scored a coup by recruiting Rachel to work with him again, this time to help Triton grow and expand its Arizona call center. She first started as a recruiter in the Tempe center, but after the center became fully staffed, she transitioned into the role of Manager of Internal Sales Operations and then Director of Teleservices for Tempe. Rachel’s climb up the corporate ladder from entry level sales agent to Director is a testament to her understanding of the industry, focus on performance, sharp mind, and strong people skills. Rachel now applies that same goal oriented focus and drive to achieving extraordinary results for Triton’s clients.
Rachel has responsibility for day-to-day performance, training and cultivation of agents at the Arizona facility.
Mr. Kostuchenko is a co-founder and Managing Partner of Enhanced Equity Funds (“EEF”). Prior to EEF, Mr. Kostuchenko was a member of MTS Health Partners, LP (“MTS”) where he focused on growth equity investments and lower-middle market buyouts. Previously, Mr. Kostuchenko had worked in the investment banking division at Salomon Brothers, and later was a member of KPS Kapital, LLC, a boutique merchant bank. Mr. Kostuchenko currently serves on EEF’s Investment Committee. He also serves on the Board of Directors for several companies, including Correctional Healthcare Companies, Guardian Healthcare, NextCare Urgent Care, Fitness Together, VantagePoint Laboratory Partners, Santé Pediatric Services, Triton Technologies, and WhiteGlove Health. Mr. Kostuchenko received a Bachelor of Arts from Brown University.
Bob O’Malley has over 35 years of industry experience in many facets of the technology industry. Most recently he served as CEO of SED, a $500M Atlanta-based technology distributor with operations across the U.S., and in Colombia and Argentina. Prior to SED, O’Malley was CEO of InFocus, a leading manufacturer of data and video projection products, from 2007 through 2011, before which he served as Senior Vice President, Marketing and Product Management at Tech Data Corporation, a $21B global distributor of hardware, software and services.
O’Malley started his technology industry career with IBM as a sales representative, advancing to executive positions in sales management, financial management and product management. He also served as CEO of Immersion and Pinacor, and was President of Intermec Technologies and MicroAge.
Dr. Charles Stryker is Founder and President of Venture Development Center, an advisory firm assisting companies in the information services industry.
Clients have included IBM, LexisNexis, Nielsen and Yahoo. Dr. Stryker taught at the University of Pennsylvania Wharton School, and has served as President of InfoUSA. Dr. Stryker believes that Triton is positioned to fill a growing need in the marketplace. “As the world becomes more complex, the need for a knowledgeable human touch has never been more important,” said Dr. Stryker. “This is where Triton is the market leader,” he added. In addition to his professional activities, Dr. Stryker is an aviation enthusiast, having accumulated over 3,000 hours as a private pilot.